Effective October 26, 2026. This policy applies to dresses, tops and knits, pants and shorts, jackets and layers sold on chanelcloset.shop by Chanel Williams LLC.
Where we ship
We ship inside the United States only (contiguous states, plus AK/HI when the carrier accepts the parcel). We do not ship to PO boxes for bulky outerwear when the carrier requires a street address, and we do not export. If a checkout address is outside the U.S., we cancel and refund.
Rates (same as checkout)
- Standard U.S. shipping: Free on every order. There is no order minimum.
How apparel is packed
women’s dresses, tops and knits, pants and shorts, jackets and layers typically ships in a poly mailer or small carton. Jackets and pants may fold; we do not press garments before dispatch. A tracking number is emailed when the carrier scans the parcel.
Timing
Most orders process in 1–2 business days after payment (up to 3 in peak weeks). After handoff, carriers usually deliver in 3–7 business days in the contiguous U.S. Weather delays on wet-week outerwear routes are outside our control; email [email protected] with the tracking number if a scan stalls more than 3 business days.
Damage in transit
Photograph the box and the garment (zipper, hem, print) within 7 days of delivery and write [email protected]. Address for claims: Chanel Williams LLC, 118 Anthony Ln, Red Oak, TX 75154-0014. Phone (806) 702-0173.